We take pride in offering high-quality, handcrafted products and want you to be completely satisfied with your purchase. If for any reason you are not, please review our return and refund policy below.
1. Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 7 days of delivery, providing a photo of the item and a description of the issue. We will be happy to offer a replacement or a full refund, based on your preference.
2. Unused and Unopened Products
If you would like to return an unused and unopened product, you have 14 days from the date of receipt to initiate the return. Once we receive the item in its original condition, we will issue a refund, excluding shipping costs. The customer is responsible for return shipping fees.
3. Used or Opened Products
For hygiene and safety reasons, we do not accept returns or offer refunds for products that have been opened or used.
4. Return Procedure
To initiate a return, please:
- Email us at [your contact email] with your order number, a description of the reason for the return, and, if applicable, photos of the item.
- We will provide you with return instructions and the return address.
- Once we receive and verify the item, we will process your refund or arrange for a replacement.
5. Refunds
Refunds will be processed using the same payment method used at the time of purchase. The refund process may take 5 to 10 business days to complete, depending on the bank.
